IBPS Clerk (CSA) Exam: Eligibility, Stages and Selection

IBPS Clerk is the common recruitment for clerical posts in participating public sector banks, now called Customer Service Associates. Here is how eligibility, the stages and allotment work.

Institute of Banking Personnel Selection (IBPS) · By HindiScope Editorial Desk · Updated

IBPS Clerk guides

IBPS Clerk at a glance
Conducting bodyInstitute of Banking Personnel Selection (IBPS)
Official websiteibps.in
Post nameCustomer Service Associate (clerical cadre)
EducationGraduation in any discipline
StagesPreliminary exam, Main exam, Language Proficiency Test
ModeOnline (computer based)
InterviewNone

What is the IBPS Clerk exam?

The Institute of Banking Personnel Selection (IBPS) runs a Common Recruitment Process (CRP) every year to fill clerical posts in participating public sector banks. IBPS has renamed the clerical cadre post as Customer Service Associate, so the recent process is called CRP CSA; the 2025-26 edition was CRP CSA-XV. Most people still call it IBPS Clerk.

You apply for the vacancies of one state or union territory. Final selection leads to provisional allotment to a participating bank, based on your mains score, your bank preferences and the vacancies reported by banks.

Eligibility basics

  • Education: a degree in any discipline from a recognised university, by the date set in the notice.
  • Computer literacy: working knowledge of computers is required.
  • Local language: you should be able to read, write and speak the official language of the state or UT you apply for.
  • Age: the band is set in each notice; in recent cycles it has been 20 to 28 years for general candidates, with relaxation for reserved categories.

Stages of selection

  1. Preliminary exam: qualifying. You must clear the cut-off to be called for the mains.
  2. Main exam: the score that decides provisional allotment. It covers general and financial awareness, English, reasoning ability and computer aptitude, and quantitative aptitude.
  3. Language Proficiency Test: a qualifying test of the state's official language, for candidates who did not study that language in Class 10 or 12, as the notice explains.
Prelims sectionQuestionsMarksTime
English Language303020 minutes
Numerical Ability353520 minutes
Reasoning Ability353520 minutes
Total10010060 minutes

Each section has its own timer. Wrong answers carry a penalty of one-fourth of the marks for that question. The section-wise pattern of the mains has been revised in recent cycles, so take it from the notice or the information handout for your year.

How to apply

The notification and online form appear on ibps.in under the CRP CSA section. You register, fill the form for one state or UT, upload your photo, signature, left thumb impression and a handwritten declaration in the format asked, and pay the fee online. Keep the registration number and password safe; you need them for every call letter.

How allotment works

IBPS does not appoint candidates itself. After the mains, it prepares a merit list by state and category based on mains marks. Candidates are then provisionally allotted to participating banks according to merit, the preferences they gave and the vacancies banks have reported. The bank then completes document checks, medical tests and joining formalities under its own rules.

Prepare for prelims and mains together. The mains adds general and financial awareness and computer aptitude, which take time to build, so start reading banking news early.

IBPS Clerk guides on HindiScope

  • Prelims and mains call letter download steps, the documents to carry and login fixes are in our IBPS Clerk admit card guide .
  • Admit card explainers for SSC, railway and other exams are listed on the admit card hub .

The reasoning, English and maths you study here also help in SSC CHSL and SSC CGL . For a railway clerical career, the graduate level of the RRB NTPC exam tests similar maths and reasoning.

HindiScope is not an official site; confirm every detail on ibps.in.

Frequently asked questions

Is there an interview in IBPS Clerk?

No. Selection is based on the prelims (qualifying), the mains score and the qualifying Language Proficiency Test.

Is IBPS Clerk now called Customer Service Associate?

Yes. IBPS has renamed the clerical cadre post as Customer Service Associate, and the recruitment is called CRP CSA. The work and eligibility remain those of the clerical cadre.

Can I apply for more than one state in IBPS Clerk?

No. You can apply for the vacancies of only one state or union territory in a cycle.

Is there negative marking in IBPS Clerk?

Yes. One-fourth of the marks assigned to a question is deducted for each wrong answer. Unanswered questions carry no penalty.

Is SBI Clerk conducted by IBPS?

No. SBI recruits its Junior Associates (clerks) through its own exam, announced on the SBI careers website.

HindiScope is not a government website. Always confirm dates and rules on the official source.

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HindiScope Editorial Desk

Editorial Team

The HindiScope Editorial Desk writes and updates these guides from official notifications, information bulletins and government portals, and lists those sources on every page. Spotted an error? Tell us.